Littlefield, R., Rowan, K.E., Veil, S.R., Kisselburgh, L.G., Beauchamp, K., Vidoloff, K., Dick, M.L., Russell-Loretz, T., Kim, I., Ruvarac, A., Wang, Q., Cho, H., Hoang, T.S., Neff, B., Toles-Patkin, T., Troester, R.L., Hyder, S., Venette, S., & Sellnow, T.
In T. Coombs, & S. Holliday (Eds.), The handbook of crisis communication (pp. 245-260). Wiley-Blackwell.
Publication year: 2010

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